The Graduate Providence is the former famous Biltmore Hotel. In 2019 new owners purchased and renovated the hotel. Fortunately, they kept the ornate and beautiful lobby, and added quirky, modern touches to the decor of the rooms. But staff and maintenance still need work. There was no soap at all in our room (like many hotels, dispensers are mounted on the shower wall, but the soap bottle was empty. It took 3 tries, over 6 hours, with a different front desk clerk each time, until we were able to get someone to deliver some little bars of soap. While getting into bed that night, I found out the carpet in front of the air conditioner was wet. The next morning we informed yet another front desk clerk about the wet carpet. Maintenance came up quickly, and worked on it while we were out. Considering the carpet was wet I expected an offer of a different room, but one wasn't offered. We wore our shoes and kept the AC on to dissipate the slightly mildew smell. The room itself (a junior suite) was a corner room and nice and spacious, Bathroom is tiny by modern standards, but the footprint is original to the old building design. Location is great in downtown Providence, and we felt safe walking around after dark. If you like staying in old historic hotels, this is the one. Management needs to focus a bit more though on ensuring a good guest experience.