The facilities and room are nice in general. Hipster-ish design, cute furniture. It's a worth choice over overpriced hotels in Amsterdam. However, we did not like their service. First, when we entered the room, the room was not ready; some furniture were undone. And we came back to the front to ask for a new room. They did change our room right away, but didn't apologize or say anything sorry. Overall all of staff were not smiling or kind. The way they talk sounds unpleasant. Hotel itself may be a nice place to stay but their service/customer experience needs to be improved.