Upon check-in, I was informed of an additional $100 charge, described as a โdeposit,โ though elsewhere itโs referred to as a โmandatory cleaning fee.โ It would be more transparent to simply include this in the room rate. Whatโs more frustrating is that the fee seems unjustified considering the condition of the room.
There were visible stains on the pillowcases, the bed wasnโt properly made, and the bathroom towelsโsupposedly cleanโhad stains and even someone elseโs hair on them. The โbath matโ was literally just a towel cut in half, and the pillows felt like they were stuffed with old toy filling.
Iโm honestly not sure what the cleaning fee is supposed to cover, because the room was far from clean when I arrived.