Nice location, small and SMELLY rooms(deluxe), small pool, mediocre breakfast.
Staff can improve their English proficiency.
I made two separate reservations and the process of moving the room was too complicated.
The staffs told me to come back at 1pm so I went at 1pm and found my key was already annulled.
Frustrated, I went downstairs asking for help this lady gave me a new key and it didn't work. WHT???
I went down AGAIN picked up a new key and didn't work the second time either.
I was so mad and frustrated, still my boyfriend calmed me and we went down again anyways.
I explained the situation to the lady staff, and she suddenly was frowning and said "ah you go to the old room ok". WTH???
I explained to her at least 3 times that we would pack, come down to return the old key and pick up the new one.
She didn't even say sorry and this bell boy kept insisting that he would come upstairs and bring our luggage to the new room.
I said we are fine because we only had 1 20-inch carrier and a shoulder bag to carry which my boyfriend and I had no problem moving.
I thought maybe it was out of courtesy or a kind gesture of apology so I did not offer any tips.
The bell boy obviously seemed unhappy, whatever.
Overall, the hotel is okay. I guess maybe the staffs didn't mean to be rude or cause me any troubles, they just didn't understand what I said properly.