I've been living in Ho Chi Minh City for three years now, and I recently experienced the most excellent hotel service across all of Vietnam. While the significant price discounts made it feel cost-effective, the service mindset of this hotel is something even luxury hotels should learn from.
The staff, who brightly smile and stop their tasks to greet guests every time I pass through the hotel lobby, along with the pristine and clean facilities, truly amazed me. Even during the off-peak times when the restaurant was empty, all the food ingredients were fresh and delicious.
Above all, the man who seemed like the head of the hotel welcomed us at 11:30 PM when we arrived. He was rushing to open the door, saying, 'Welcome back,' and even assisting with our luggage, waving goodbye as our taxi drove away when we left the hotel after checking out the next morning. It was incredibly touching.
The hotel's elegance doesn't come from flashy decorations or good amenities, but rather from its clean upkeep and exceptional customer service, setting an exemplary standard.
There's a wide variety of hotels in Da Nang, from luxurious pool villas to boutique accommodations. This was my third visit Danang, and it left the best impression on me. Its location between Da Nang and Hoi An allowed me to travel between both places conveniently. Thanks to the hotel's friendly staff, I had a truly comfortable and relaxing stay. Thank you