호텔 몬타나

Bad attitude, couldn't care less for customers. Lift broken down weeks before stay and ask me why I wouldn't cancel my room. I told them I didn't know they will put me on top of floors which is 6th floor. I already indicated I am family will children and luggage's.

Reasonably clean but ground floor room noisy and only 2 English Channel on TV. Breakfast is good, enough variety, Location is central.

The hotel lacks a public lounge area, but apart from that, the rooms are comfortable and a decent size, all areas are well kept and really clean. The breakfast room is well presented and the breakfast is more than adequate. All the staff are really friendly and helpful. The location is excellent. Really good value.

We arrived at the hotel at about 10.30am due to early flight and were expecting to drop our bags and come back later to claim our room but were pleased to gain immediate access to it as it had not been occupied the previous night. I think some hotels would not have done this. Our only quibble was that the minibar door was broken and we reported this straightaway but, though we were told that they would get someone to look at it, nothing further was said or done. Breakfast was decent although - as often happens at weekends- everyone arrived at the same time and there were suddenly no cups or plates! The receptionist ended up washing dishes to help the one and only breakfast attendant. They did their best, though. The hotel is situated very close to the railway station which (as in most cities) tends to be a slightly dubious neighbourhood but we felt perfectly safe walking the streets at night and if you want to explore outside Geneva city the closeness to the station is a great convenience. A pleasantly traditional feel and a comfortable enough room at a moderate price (for Geneva).

Room was very hot. Fans were provided but noisy to sleep by. Otherwise hotel was fine. Handy for both railway station and Lake Geneva. Staff very helpful.