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The apartment was nice and comfortable. It was spacious and in a very good location. The only problem I could mention is that they need an improvement on their maintenance. The air conditioning did not work and because of that we could not sleep well the three nights we were there. I can understand the system breaking down. But if it could not be fixed for three days, that is a maintenance problem. This was true with safe in the room and automatic check-in system. They did try to compensate us with a little discount, but it could not replace a few sleepless nights. If they fix their maintenance operation, I dod not see any other problem with the hotel.

Stunning design and layout, very spacious and great amenities, including a pub downstairs. Very friendly and helpful English-speaking staff

Our stay at the Downtown apartments was great. The apartment was very cleverly laid out making the most of the space, it was very clean and the beds were extremely comfortable. Katrin was very helpful and friendly. The apartments are located right beside a train station and tram stop, which was very handy.

Downtown Apartments were fantastic. We had an Urban Life studio with balcony. It was equipped with everything you would need for a stay in Berlin. The beds were more comfy than my one at home, even the sofa bed. The windows were soundproofed which was good as it overlooks a train and tram stop - it didn't bother us at all but that meant we were in a great location! Close to the Berlin Wall Memorial too. The staff are there 8-4pm and were very friendly and helpful. Would stay there again if we go back to Berlin.

Great location, friendly and helpful staff, modern room, and very clean. Free washing too !