It's a lovely hotel, and the room was charming and well-designed, if on the small side. The staff were generally wonderful, except for one man: an older man at the reception desk - his name might be Edouard. There's an American stereotype of the French as being rude, which I've always found ridiculous - until I met this man. My interactions with him were on a fairly busy day, but if you can't even manage to be simply polite to guests while under stress, perhaps the hospitality business is not for you. My thoroughly unpleasant experience with this one man reduced my opinion of this hotel from five stars to three. Probably unfair, but my lasting impression of his rudeness. A pity, since the hotel is, as I said, lovely.