I'd best describe this accommodation as staying with your aunt. It's a cozy space run by sisters (who in fairness do remind me of one of my aunts). Check-in was easy enough, but note that there is no elevator for those who have heavy or large suitcases.
There is also a cat on property (rooms are kept very clean) but just a note to those with severe allergies.
We often had to ask for things at the front desk (more toilet paper, batteries for the air-conditioner remote, etc. - hence the familial feel over a hotel/guest house feel).
We had an early morning tour pick up and the chef in the restaurant adjacent to the property would not be in till later so they went out and bought some sandwiches, water, juice, and crackers for us to go.
There was also a mix-up with the pull-out bed/additional bed we needed in the room, but they did try really hard to communicate with us and even gave us back the additional charge of the extra bed because of the inconvenience which was very thoughtful of them.
At the end of the day, it gets the job done. :) One of the ladies was very sweet and woke up ridiculously early to see us off one morning for another tour pick up, and tried to troubleshoot any problems we had, and tried to call taxis for us too.
