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A word of advice to Mustapha: tell prospective guests that you are not able to secure trips or hot air balloons, that they make arrangements elsewhere. To travellers: Cappodocia is a fascinating place but choose a hotel that is efficiently run and free of foul smells. Mosaic is not that place.

We stayed in this hotel for 2 nights. My main goal was to experience the hot air balloon flight. I came just for it! Two weeks before my travel date Mustafa, the hotel’s representative, messaged me in WhatsApp. He suggested his help in booking any activity or the transfer. I ordered the transfer and asked if they can reserve the hot air balloon. Mustafa said yes and suggested to choose from different prices. I chose the cheapest one. One week later I asked him if he reserved the flight. He answered that all the cheapest ones are fully booked and suggested to pay 15 euros more instead. I agreed. He told me that he had reserved seats for me (I have attached his message). I came late at the night before the flight. While checking in asking what time does my tour start. And the receptionist tells me that they don’t have my reservation because everything is fully booked. I BOOKED 2 WEEKS AHEAD!!! at that time I could have found any other option but they didn’t even bother themselves to tell me that they didn’t reserve anything for me. The receptionist smiled all the time and told that all the flights are cancelled for tomorrow anyway. Next morning I was admiring the hot air balloon’s flight from the terrace of this creepy hotel. They just cheated me. I came in Cappadocia for nothing. Spent my time and money. Don’t trust them. Don’t book any activity through them. Second. It’s not the cave. It’s just the building “cave styled”.

Best hotel during our stay in Turkey. Super awesome staff

Family run business. Very supportive and honest.

I had a lovely stay at Mosaic as a solo traveller. The owners were very helpful and welcoming and all of the staff went above and beyond to make sure my stay was comfortable. Great location, in a quieter part of town, with great views and a very short walk down to the main village. Would highly recommend!