예나디 그랜드 리조트

The Gennadi Grand has potential to be a great hotel, the rooms and pool areas are excellent, however the grounds in general are still very immature and in need of significant work. Our trip got off to a bad start when we were allocated different rooms to those booked through Hotels.com and as the hotel was full there was no option to change. The reception staff handled this awkward situation as well as possible, but ultimately weren't able to resolve. The rooms we had were clean and well equipped with a (distant) sea view, all be it one that was across what looked like wasteland and slightly obscured by other rooms. The staff were friendly but lacking some of the customer care and attention you would expect from a 5 star hotel. Buffet breakfasts were excellent and the two pool restaurants we tried were good - again though, as the pool restaurants were only feet apart but offered different menus the lack of flexibility from staff, allowing guests to order from the different menus and eat on either side of the kitchen was frustrating and more problematic than necessary. Overall the Gennadi Grand was OK for a relaxing week in the sun, but definitely not a 5 star experience.