"We arrived early to see if we could get an early check in, ut we couldn't, no biggie. Then we received a text about 4:18, I believe, saying our room was ready, which was fine because we were already out at the pool. The pool was beyond crowded, not the best kept, the main pool was super cloudy, there was hair in several places where you walk, i know its inevitable, and some trash under lounge chairs. I only saw two employees working. It was definitely under-staffed for every seat being used. Three water slides was the coolest! At least my kids thought so, lol! No one came and asked if we needed anything. We ordered at the bar and they were helpful. I'm not complaining one bit, but the whole one night we were there, I know, super short, the best thing was Phillip! He was the concierge staff. He was rad! Sweet and funny and beyond helpful! We joked around with each other, he asked everyone in line where they were from, he laughed with people, he offered water to everyone. He may be "just" a concierge employee, but he seemed to enjoy his job and enjoy the people coming in and out. He was awesome. Thank you, Phillip!! He is one of the reason we would return! The other reason is our room was one of the cleanest rooms we have had. So thank you to the cleaning staff as well. Not one thing out of place, not one hair left by someone, beds were perfectly made, great view of the pool, looked clean and smelt clean and even my husband was impressed.
Thank you, Hyatt!
Sarah U."
