When we checked in, the obviously-tired desk manager couldn't initially find our reservation. She grew frustrated with us and made us wait while she helped other guests. She began to say we don't have a room, and she was uninterested in seeing my receipts from hotels.com. After we gently insisted we'd booked one, she eventually "checked" in "another spot" and found our names. Her attitude changed, and we got our keys.
Accommodations were clean and nice. Breakfast was slow, however, as food items were replaced only gradually by an attendant who was literally watching a soccer game on his phone as he casually worked. While a hungry group of people watched him.