더 베이 익스클루시브 호텔

I would not consider this to be a 5 star hotel as advertised however for the price we paid it was definitely good level of quality. However it does miss the beat when I comes to 5 Star amenities. The hotel room doesn’t have a mini bar and there is a kitchen with no cooking utensils (no cutlery nor pots and pans) My one main issue was the soundproofing of the windows and balcony door, the hotel is situated next to a road which you can clearly hear all night, even on the 8th floor which was a slight down side to the hotel. There was also a large LED billboard across the road which our curtains failed to stop brightening our room up through the night. Everything is ok, but it does feel a little economic. More of a motel than a 5 star hotel. However as mentioned for the price you can certainly overlook some of these with ease. Also when we checked out we had to wait in the lobby while the attendant took the lift to our room to make sure it was ok, which we felt was a bit odd. Overall everything is fine and is better than other places at this price point. But compared to other 5 stars we stayed at during this trip it simply didn’t compare.

Booked a family room. Unfortunately, this hotel does not have any family room. And the staffs claim that there is an error with the system. Thus, we were given 2 separate room as we are travel in a group of three.

Convenient, nice hotel

The amenities clearly state for this hotel the kitchenette area has "Cookware, dishware and utensils" in the room, but there are NONE!!! I took this up with reception and got absolutely no where, just fobbed off with pathetic excuses. Apparently none of the rooms have Cookware, dishware and utensils in them but they just don't care. I then took my issue up with Hotels.com (who were very professional) where I booked and they also got nowhere with the hotel. I was going to cook a meal for friends on my stay here but it was made impossible by miss-leading hotel information. Even 2 weeks on from my complaint this is still clearly offered on their listing. I then took a close look at the rest of this hotel and made the following observations.....the breakfast was just basic food, the supposed hot dishes were always lukewarm, the food was of the lowest tasteless quality, no fresh breads, rolls, pastries, croissant, pastries, cakes, yoghurt, just 2 fresh fruit choices, often no coffee, no choice of cooked egg, no tablecloths or linen serviettes, no food description labels on self serve dishes, basic toliteries and cheap toilet paper. This is NOT what I am used to in so say 4* hotels, more 2*! I will admit the this is a beautiful new building but the management CLEARLY are running it on a shoestring budget and we are paying 4* prices. Please DONT BOOK AT THIS POORLY MANAGED, UNTRUSTWORTHY HOTEL

A Very Bad Experience with the hotel! Firstly I ask for a late check out but they are unable to give and we were charged an extra of 1050 baht for an extra 3 hrs. I do not have such an issue with other hotels for a late check out. Secondly, they wanted us to pay a dirty floor mat which they have gave us a stained floor mat instead. Thirdly, they do not allow us to take away their bed room slippers and wanted to charge us money as well if we are unable to return the bedroom slippers. This is my first time in my life that i have experience this. And they should have put a notice on their recep desk or rooms to inform guest of such rules. Lastly, breakfast was not up to standard too. Never will i come back to stay in this hotel again. Im sure there are many better quality, service and standard in other hotels in Phuket.