로스 카보스 베스트 호텔 & 숙소 검색

"Good"

"my room was old and uncleaned. But they aolve the problems."

"Their deposit reimbursement may take like a week or more unlike other top-level hotels, and they deliberately try to delay the returning process by not picking up phone call or replying to e-mail. Worst experience."

"너무 아름다운 마을을 만들어 놓은거 같아서 힐링이 되는 느낌이었습니다."

"Our experience was terrible. We were scammed by the hotel staff. We made a boat tour reservation through the hotel concierge on the first day of our trip, which was supposed to include fishing, snorkeling, and whale watching. We paid $600 for the tour. However, all we got was a fishing trip on an old boat. We got soaked by the waves because the roof of the boat was broken, and there were no life vests for the kids. The concierge had said the license fee was included, but we had to pay $75 each as a license fee when we arrived at the marina. The crew on the boat didn't even know about the snorkeling and whale watching; there were no gears for that at all. Although the crew was nice, we couldn't tip them because we had to pay the unexpected license fee. It felt so bad.The concierge said he would refund part of our purchase, but he didn't respond. When I called from a different number, he answered, saying he was on a business trip and would refund us soon, but that was a lie. Eventually, I filed a dispute with my credit card company and won. By the way, the room was not clean. I found some hairs and a contact lens on the floor. The breakfast was nice. This was my first trip to Mexico, and this experience severely tarnished reputation of Mexico."