John F. Kennedy Intl. Airport (JFK) - 56 min drive
Grand Central - 42 St. Station - 18 min walk
New York W 32nd St. Station - 21 min walk
Penn Station - 24 min walk
7 Av. Station (E 53rd St.) - 1 min walk
57 St. - 7 Av Station - 2 min walk
50 St. Station (Broadway) - 3 min walk
Restaurants
Shake Shack - 2 min walk
La Grande Boucherie - 2 min walk
Library Bar - 1 min walk
Famous Original Ray's Pizza - 1 min walk
Urbanspace W52 - 2 min walk
About this property
Sheraton New York Times Square Hotel
Sheraton New York Times Square Hotel offers a fantastic location, putting you just a 5-minute walk from Broadway and Times Square. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Hudson Market, which serves American cuisine and is open for breakfast. Other highlights include a bar/lounge and a snack bar/deli. Fellow travelers like the central location for the sightseeing and because it's just a short walk to public transportation: 7 Av. Station (E 53rd St.) is steps away and 57 St. - 7 Av Station is 2 minutes.
Languages
English
At a glance
Hotel size
1780 rooms
Arranged over 50 floors
Arriving/Leaving
Check-in start time: 4 PM; Check-in end time: anytime
Express check-in/out available
Minimum check-in age: 21
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs only)*
Service animals welcome
Internet
Free WiFi in public areas
WiFi in rooms*
Parking
Onsite self parking (USD 75 per day)
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Grocery/convenience store
What to do
Shopping
Working away
Business center
33 meeting rooms
Conference center (36000 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1962 buildings/towers
ATM/banking
Safe-deposit box at front desk
24-hour fitness center
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Accessibility
Wheelchair-accessible bathroom vanity
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
10 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Hand-held showerheads
Closed captioned TV
Raised toilet seat
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Low-height counter/sink
Height-adjustable showerhead
Grab bar near toilet
Grab bar in shower
Transfer shower
Wheelchair-width doorways
Phone accessibility kit
Well-lit path to entrance
Room amenities
Be entertained
55-inch flat-screen TV
Premium cable channels
Pay movies
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
WiFi (surcharge)
Phone
Desk chair
More
Daily housekeeping
In-room safe
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Hudson Market - This café specializes in American cuisine and serves breakfast only.
Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Destination fee: USD 40.16 per accommodation, per night
Optional extras
WiFi is available in guestrooms for USD 19.95 per day (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 35 to 40 per person
Late check-out can be arranged for an extra charge of USD 150 (subject to availability)
Renovations and closures
The property will be renovating from January 24 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
Exterior
Front desk
Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay
Parking
Self parking costs USD 75 per day
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York
Frequently asked questions
Does Sheraton New York Times Square Hotel offer free cancellation for a full refund?
Yes, Sheraton New York Times Square Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sheraton New York Times Square Hotel?
Yes, dogs are welcome. There's a charge of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton New York Times Square Hotel?
Yes. Self parking costs USD 75 per day.
What are the check-in and check-out times at Sheraton New York Times Square Hotel?
Check-in start time: 4 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of USD 150 (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at Sheraton New York Times Square Hotel?
No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.
What is there to do at Sheraton New York Times Square Hotel and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Sheraton New York Times Square Hotel?
Yes, Hudson Market offers American cuisine.
What's the area around Sheraton New York Times Square Hotel like?
Sheraton New York Times Square Hotel is in Manhattan, a short 1-minute walk from 7 Av. Station (E 53rd St.) and 5 minutes' walk from Times Square. Travelers say the local area is very central perfect for sightseeing.
Sheraton New York Times Square Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 26, 2025
Ling
Ling, 1-night trip
Verified Hotels.com guest review
6/10 Good
Jan 21, 2025
Reception staff unfriendly, not even a smile on check in and check out. And charge $6 per bag when leaving luggage in their bag check storage.
Verified traveler
3-night business trip
Verified Hotels.com guest review
2/10 Poor
Jan 20, 2025
Go Elsewhere
I was in town for a convention being held at the hotel. We arrived at 3:30 as check in was 4:00 assuming there would be a wait. We waited TWO HOURS on a line to check in and others that arrived later waited more than that! The hotel manager on duty had one person checking CUSTOMERS in and four others just standing around doing nothing. She made NO attempt to rectify the situation and had the AUDACITY to laugh in the face of people that complained and were paying to be there. There was still a two hour line at 9:30pm. The offered a free bottled water to people online. WOW. I did feel terrible to the poor woman that was the only one actually working while her manager pranced around being unhelpful and unapologetic. When we finally received our room, it was fine a little dated. There were rips in the sheets and the room was dusty. The bed was comfortable however, the housekeeper did not come to clean my room at all over my two night stay. Didn’t even pick up the trash that people on the floor left in the hall which I’m assuming they did because no one came to clean the room. Additionally if you don’t book direct, they charge you a daily resort credit per day to force you to spend money. Ifeel terrible for the convention as they have loyally supported this hotel for years and the hotel was completely apathic. If we are forced to return to that hotel next year, I will stay elsewhere. There are many options in the area. This is the absolute bottom of the barrel.
Tara
Tara, 2-night family trip
Verified Hotels.com guest review
6/10 Good
Jan 19, 2025
Stay was fine. Check in and operations was lacking
The check in process on Friday evening was 3 hours long. I stood in a line for 3 hours. There was only 1.5 attendees in a night where the hotel was sold out and had majority of the rooms checking in on Friday.
I also was given a $30 credit per day to use at any of the dining spots onsite, including the gift shop but the attendant at the gift shop did not honor this.
This hotel also does not offer mobile check-in and it would be best for the Marriott to not allow for mobile checkin if the hotel itself does not participate in mobile check-in
Verified traveler
2-night family trip
Verified Hotels.com guest review
2/10 Poor
Jan 19, 2025
Disappointing
4 hour standing in line to check in
Verified traveler
2-night business trip
Verified Hotels.com guest review
2/10 Poor
Jan 19, 2025
2 hour check in
2 hours to check in
Jaime
Jaime, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 19, 2025
Soo good
Marymar
Marymar, 3-night business trip
Verified Hotels.com guest review
2/10 Poor
Jan 18, 2025
Waited 2+ hrs to get checked in. Ridiculous....
Katie
Katie, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 17, 2025
ALFRED
ALFRED, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 12, 2025
Daniel
Daniel, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 11, 2025
Allen
Allen, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 9, 2025
Amazing post holiday visit
The staff was incredibly friendly and helpful. Check-in was ready early when we got there. They held our bags on check-out day for a very small bag fee so we could go around the city with no bags. We had a wonderful time visiting NYC seeing a show and the Statue of Liberty.
Danielle
Danielle, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 6, 2025
KerryLynn
KerryLynn, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 6, 2025
Milton
Milton, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 5, 2025
Catherine
Catherine, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
Jan 5, 2025
Not staying again
Wouldn’t stay here again: would do Hilton Times Square instead.
Sheraton Times Square not up to par with typical Marriott.
- [ ] Sink faucet has hole in base
- [ ] Pillows are bumpy like 15 years old
- [ ] Charge la for safe
- [ ] No hangers in closet
- [ ] Bathtub had hair in it
- [ ] No internet for boynoyage members. Got hung up on when transferred to tech support to try and get working.
- [ ] Rude receptionist at front desk
- [ ] Rude guest services
- [ ] Charge for luggage holding upon checkout
- [ ] Beds are 3.5 feet high. Old
- [ ] Ran out of hot water. Guest serves rude when called
Verified traveler
3-night family trip
Verified Hotels.com guest review
4/10 Fair
Jan 4, 2025
Rooms upgrade
Room condition poor. Small for 2 double beds. Carpet old and not clean. Bathroom small needs upgrade. Sink wasn’t draining.
Great location hotel and nice from outside but it could be much better inside
Hasan
Hasan, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 3, 2025
Heather
Heather, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 3, 2025
Traci
Traci, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jan 2, 2025
dmyrto
dmyrto, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 29, 2024
LAURREL
LAURREL, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 28, 2024
Marriott Property
It was a good stay. No room service. However we went to the restaurant for our $30 per day credit there.
Jan
Jan, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Dec 27, 2024
Mario-Louis
Mario-Louis, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
Dec 27, 2024
No room available for over 7hours following check in. Overcrowded dining area in the morning with poor crowd control. Bathroom drain semi functional
Verified traveler
3-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 23, 2024
Great location, just outdated rooms
The hotel is in an excellent location. We stayed here over 10 years ago and were excited to come back. Unfortunately, they have not updated rooms in a long time. And when my husband went to shower, there was a lot of hair in the tub and shower.