We recently stayed at the Embassy Suites in Indianapolis for a family trip and were a bit disappointed with the experience. While the location is definitely a plus-close to several restaurants and convenient for getting aroundโ the hotel itself left a lot to be desired.
The rooms felt outdated and in need of a refresh, and the pool was unfortunately not well-maintained and didn't feel clean. One of the biggest letdowns was the front desk serviceโ staff were not friendly and barely acknowledged us during check-in, which set a negative tone right from the start.
Overall, while the location was convenient, the condition of the hotel and lack of welcoming service would make me hesitant to recommend it
Katelyn
Katelyn ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 30์ผ
Yetta
Yetta ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 20์ผ
Thumbs down
This was not a good stay. Iโll start with the positives which is the breakfast and afternoon snacks were pretty good. The room itself was not up to my standards. The bathroom shower curtain was dirty. The shower rod was loose causing the shower curtain to drape to the middle. Causing water to drip on the floor, which I had to get up. Next thereโs was a balcony full of standing water, which leaked into the room causing my bag to get wet and I stepped in which was disgusting. Iโm addition to that leak, water was leaking from the ceiling. This was the worst room Iโve ever stayed in. Couldnโt use the pool because it was closed due to cleaning, which was out of service for a whole day- unacceptable. Spoke to the manager and received half off one night stay , which was a half way decent fix. I would never stay at this Embassy again. This is an embarrassment to the brand.
Danni
Danni ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 19์ผ
Michael
Michael ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 17์ผ
Nick
Nick ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 7์ผ
Embassy stays are amazing
Had a couple of issues but overall it was a great experience and great getaway
Tina
Tina ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 28์ผ
Jennie
Jennie ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 18์ผ
Easy check in . Friendly staff and everything was so clean !
Rae
Rae ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 8์ผ
The air was not working and there was a ball tournament with kids acting like fools throughout.
Amanda
Amanda ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 1์ผ
Holly
Holly ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 20์ผ
Maarvi
Maarvi ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 14์ผ
Carla
Carla ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 11์ผ
Family sports weekend
Hotel was a good, family atmosphere that was clean. The service was excellent,Al as they fixed the shower that was not draining on first day. Check-in staff was friendly and quick.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 11์ผ
Outdated not well maintained hotel
The room was hot and humid when we arrived. At first we were only given one room and not the two we reserved. The furniture was broken and not well maintained. Beds were uncomfortable. The pool was totally unusable because multiple pool party groups were here. The managers reception was a joke. Went down 20 minutes into it and there was no food left and the floors were wet from all the pool goers running around dripping wet. Only two of the elevators were functioning so we often had to take the 8 flights of stairs. We will definitely add this to our list of hotels not to bother with in the future.
Sarah M.
Sarah M. ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 8์ผ
Michael
Michael ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 6์ผ
Clean
James and Linda
James and Linda ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 5์ผ
I enjoyed the Hotel. Interior was beautiful. My room had stains on the ceramic floor, I had ants in the bathroom and small black bugs on the nightstand next to the bed. I wasn't comfortable due to these issues. I let the front desk know about my room. Hopefully they will take care of this infestation of bugs. I never experienced this before in a Hilton Hotel. Very disappointed.