4/10 Fair
Dec 23, 2024
Room too hot!
My rating is based on “comfort (2 stars)” d/t the 3rd floor room being incredibly hot and I was unable to adjust the AC. Very long, hot night waking up repeatedly. My rating for “condition (1star)” is d/t the washer/dryer not working. I’ve never had occasion to need a washer/dryer for 1 night, but our dog had some trouble with the long drive & her blankets needed cleaned for our next day’s travel. Alex, at the front desk, provided detergent and was very helpful pointing me to the laundry area (1 washer + 1 dryer). Unfortunately, I loaded the laundry & detergent into the washer THEN found out it wasn’t working!! The app for payment is terrible (can’t we go back to real money?) and it was declined twice which may have been the first sign there was an issue with the machines. A text to the front desk revealed the problem couldn’t be addressed until Mon (I arrived Sat) and I now had a dirty load of clothes mixed with detergent that I took to a laundromat nearby and finally cleaned for the next leg of our trip. It was an exhausting day and, unfortunately, we didn’t have a good night’s rest to compensate. The staff were very pleasant and professional and I might consider another stay if I arrived earlier to cool the room (laundry duty is a one-off in most instances)
Cynthia M
Cynthia M, 1-night family trip
Verified Hotels.com guest review