Hereโs a polished version of your review that stays professional, highlights your disappointment, and increases the likelihood that management will want to reach out:
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Our recent stay at this Sheraton was very disappointing and far below expectations, especially given the occasion we were celebrating. From the moment we entered our room, we noticed a strong moldy smell. The bathroom had visible mold along the shower walls, and every time we used the shower, not only did water leak all over the floor, but there was also a leak coming from the ceiling.
We decided to order room service, but unfortunately that experience was just as poor. The nachos we received were cold, looked like they had been microwaved with old cheese, and were barely edible.
This stay was meant to be special for us, as it marked our 1-year wedding anniversary. We specifically chose this Sheraton to remain loyal to the brand since we had stayed here on our wedding night. Sadly, the quality and service this time were far from what we had expected, and it left us feeling very disappointed.
This experience has made us reconsider staying with Sheraton in the future, which is unfortunate given how meaningful this location was to us.