The room we stayed in was quite dated, though we did receive an upgrade. Unfortunately, the noise from the nearby road was unbearable, and our sleep was disrupted for two nights. Communication through Hotels.com was also disappointing, with delayed responses that didn’t address our concerns by the time we received them. We requested a room change at reception but were told it wasn’t possible. Sadly, we won’t be returning, which is unfortunate as we really liked the location. This is the first time I’ve felt compelled to leave negative feedback—sorry to say.