Our room was very disgusting mold covered everything we ask for a new room. The new room was just as bad if not worse, black mold everywhere on the pictures on the wall on the fixtures on the wall, along all the molding in the room the worst part it covered the entire mattress The scariest part of all is they continue to rent these rooms out in that condition
Frederick
Frederick ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 4์ผ
George
George ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 7์ผ
Wonderful Stay
We upgraded our room and so glad we did. We had an amazing view and the room was very large. Everyone we interacted with on the resort was so helpful and kind. The food and service was great and the location was perfect. Close to shopping, restaurants and bars, all within a 5 minute walk.
The airport is 15 mins away, best to book a roundtrip since a cab from resort to airport was $35USD.
We're definitely coming back and bring more people to enjoy it with us!
Marcio
Marcio ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 4์ผ
The hotel need a renovation .
Valdir J
Valdir J ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 8์ผ
Great vacation
Jerry
Jerry ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
ร tudo muito funcional e perfeito. Variedade imensa de alimentaรงรฃo e bebidas. Atendimento impecรกvel e imediato.
Fernando
Fernando ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
CARLOS
CARLOS ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 30์ผ
Joseph
Joseph ๋, 6๋ฐ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 28์ผ
Excellent place good food awesome beach
Robert
Robert ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 28์ผ
Ruth
Ruth ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 27์ผ
Room are very outdated. Not the cleanest but the beach area is beautiful. Buffet restaurant doesnโt let you take out food because of โ sanitaryโ reasons. It would have been nice to go up to my room and eat on my balcony with the ocean view.
Margarita
Margarita ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 26์ผ
Diego
Diego ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 26์ผ
I am very understanding of construction and the growing pains that go along with that. I wish at some point I wouldโve had advanced notice of this. Using the staff elevator to get to the 8th floor was awful. The food was mediocre, this was my 5th stay there and was the only time the food was disappointing. Again, could be to the construction , but for the price, I feel slightly cheated as compared to previous stays there.
Michelle
Michelle ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 26์ผ
It is horrible that neither riu or Expedia decided to share that there was construction going on at the riu. I am very upset and felt that my vacation was a true waste of time and money. 4 nights straight I couldnโt sleep because the AC was not working. I also was hearing watering running through the walls some how. I was on the eighth floor of a building only the service elevator would get to this floor so I got to ride with all the room service and laundry all the time and it was 100 degree in that elevator and where we waited for it was filthy for days!! Construction would start 6am to 6pm and you couldnโt even hear your self speak to anyone. Bar tender couldnโt even hear the orders at the pool. I am disappointed with both Riu and Expedia and believe I should
Complain for a refund due to the lack of communication and lack of relaxation.
Hadi
Hadi ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 24์ผ
No swim attire allowed when getting breakfast or lunch was annoying. Pools in great need of update. Some of the tiles were black. Chairs in the pool were dirty. The kayak and paddle boarding that was advertised as free with the booking was never available. The staff managing this was very rude when we inquired about using it. Beds were hard. Overall, hotel needs updating. Maria in the dining hall was excellent. She provided great customer service. The front desk attendant at check out was very short and rude. Didn't provide a feeling that would make me want to come back.
William
William ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 23์ผ
There was construction being done on one entire side of the riu all you heard all day long was construction and jackhammers the elevators didnt work so we had to take staff elevators which took extremely long 20 mins each time and our original room was absolutely filled with mold and blood on the sheets. They changed and accommodated us with a different room that then had the air conditioning not work n had to call for two days straight to get someone to fix it.
Robert
Robert ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 21์ผ
We enjoyed our stay for the most part. There was a lot of construction noise all day every day. Also, the beachfront restaurant was closed down, and I had really been looking forward to that. There was no notification prior to our trip that this construction was happening. Would probably stay somewhere else next time.
Theresa Allison
Theresa Allison ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
JOHNNY
JOHNNY ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 19์ผ
Would not stay at this hotel again
DANA
DANA ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
Beverly
Beverly ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 19์ผ
The experience would have been better if we were told ahead of time about the construction which was non-stop from 8-6 making It impossible to relax even on the beach or pool. When we asked about It at the front desk we were told It wasnt happening on the weekends but It was! Very disappointing.
Diane
Diane ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 18์ผ
This was my 6th time at this resort and by far the worse.
Half the hotel under construction jack hammering all day long. The first room I was given I wouldn't take it; the second room was a little better. Dirty a/c vents cracked tiles when we would unplug something from the wall the cover plate would fall off showing bare electrical terminals.
Then the elevator stopped working my last three days there. either walk up 4 flights or take the small service elevator with other guests and service staff, maintenance people dirty laundry, anyway very disappointed.
Paul Francis
Paul Francis ๋, 6๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 18์ผ
The staff are always so kind, friendly and helpful. They make you feel at home!
Amy
Amy ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 18์ผ
This is probably the first and last time I ever go to this resort. There was no heads up about construction and tearing down buildings. The noise was ridiculous and out-of-control. Elevators were always out. Rooms were not clean and stunk of mold and mildew, air conditioning sounds like a motorcycle speeding down the highway. Asked to have it serviced it never was. Sheets and comforters were stained.