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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Bask by the pool or unwind at the rooftop bar while soaking up Cancun's lively atmosphere.

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
32-inch flat-screen TV with cable channels, TV
Desk, WiFi, bed sheets
Lobby sitting area
Reception
In the heart of Cancun, Terracaribe Hotel offers a vibrant retreat with an outdoor pool and rooftop terrace. Enjoy fresh coffee from the on-site cafe and stay connected with WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (7)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Bathtub or shower
The current price is ₩37,608
₩51,067 total
includes taxes & fees
Mar 8 - Mar 9

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, WiFi, bed sheets

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Wardrobe or closet
Desk
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Desk, WiFi, bed sheets

Superior Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Wardrobe or closet
Desk
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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Interior detail

Hotel Santa Maria Cancun

  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
7.0 out of 10, Good, 442 reviews
The price is ₩34,475
₩47,277 total
includes taxes & fees
Feb 24 - Feb 25
Hotel Santa Maria Cancun
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About the neighborhood

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Gran Puerto Pier - 4 min drive
  • Plaza 28 - 4 min drive
  • Cancun Mall - 5 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪El Mero Mero - ‬7 min walk
  • ‪Puente Puerto Juárez - ‬6 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪Taqueria Bonampak - ‬5 min walk
  • ‪Donceles 28 - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Terracaribe Hotel - In Cancun (Downtown Cancun) features a rooftop terrace and puts you just a 5-minute drive from Ultramar Ferry Puerto Juárez and Plaza Las Americas. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe. This Mediterranean hotel is also within a short drive of Cancun Mall and Puerto Cancun Marina Town Center.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 55 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Please note the property is located on the corner, right before the bridge going to Puerto Juarez.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
DONE

Other information

    • Smoke-free property
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Coffee shop
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby

Services

  • 24-hour front desk

Facilities

  • 3 buildings/towers
  • Built in 2005
  • Rooftop terrace
  • An outdoor pool
  • Mediterranean architecture

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi
  • Phone

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Los Caracoles - Onsite coffee shop.

Fees & policies

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

Is there a pool at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Yes, there's an outdoor pool.

Are pets allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Sorry, pets and service animals aren't allowed.

What are the check-in and check-out times at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon. Express check-in is available.

Is there an onsite casino at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Terracaribe Hotel - In Cancun (Downtown Cancun) and nearby?

Terracaribe Hotel - In Cancun (Downtown Cancun) has an outdoor pool.

What's the area around Terracaribe Hotel - In Cancun (Downtown Cancun) like?

Terracaribe Hotel - In Cancun (Downtown Cancun) is located on the boardwalk/promenade in Downtown Cancun, a short 20-minute walk from Mercado 23 and 10 minutes' walk from Séptimo Día Adventist Church.

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Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place to stay on your vacation
Derrick, 8-night trip

10/10 Exceptional

Agradable
Sergio, 1-night trip

10/10 Exceptional

Nice room very clean and quiet. Comfortable stay. Good value.
Robert, 1-night trip

10/10 Exceptional

It’s a nice and simple hotel, very clean. The room is confortable and big.
Julia, 1-night trip

10/10 Exceptional

Good for one night near Puerto Juerez.
Annie, 1-night trip

2/10 Poor

The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Carlos, 2-night trip

8/10 Very good

The place smells dusty
Max, 1-night trip

4/10 Fair

Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Tien, 7-night trip

10/10 Exceptional

Great
Karan, 2-night trip

6/10 Good

Nice budget hotel to stay, clean, pool, a/c
Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
1-night trip

6/10 Good

First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Michelle, 1-night trip

4/10 Fair

They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Steve, 3-night trip

6/10 Good

I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Luz, 1-night trip

6/10 Good

No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun

4/10 Fair

Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
1-night trip

4/10 Fair

I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Patricia, 1-night trip

8/10 Very good

Francisco Javier, 3-night trip

10/10 Exceptional

Todo muy bien
Belgi estefy, 1-night trip

4/10 Fair

indo, 1-night trip

10/10 Exceptional

Abe&Tina, 1-night trip

6/10 Good

Mala ubicación. Escases de art en hab. Mala atenci
Mi estancia fue mala no son cortes no guardan las maletas si llegas antes ( por razones de vuelo) te tienen hasta las 3 en punto para empezar a pedir habitación.el baño no tenía agua en el tanque. El agua estaba fría no hubo caliente. No hay en la habitación cafetera ,plancha,ni horno. No hay lugar donde poder sentarte ni mesa para colocar tus cosas,el teléfono para llamar a recepción en mal estado. La ubicación es un área muy peligrosa,barrio bajo ,delincuencia muy cercana,no puedes salir del hotel de noche a menos que lleves vehículo. No lo recomiendo hay otros lugares con ese precio en mejores condiciones de ubicación. De complemento en la habitación.no sirve la cafetería y cuando funcionó solo había huevos. La alberca no se ve ,ni siquiera está en un lugar accesible. No hay elevadores . Es un mal lugar para disfrutar el descanso.
Maria de los Milagros, 3-night trip

8/10 Very good

Todo bien a excepción de q n dejan tomar en propiedad
Oscar, 4-night trip

2/10 Poor

En el desayuno, a todo lo que preguntábamos, comentaban que no había, por ej el caso de unos huevos a la mexicana, que no tenían jitomate, y ya que consiguen jitomate dicen que chiles tampoco, las chefs fueron amables, sabemos que ellas intentaron resolver con lo que tenían. Atención de todos los recepcionistas fue pésima, parecía que te hacían un favor al darte información o resuloción de problemas, la actitud y servicio dejaron mucho que desear por parte de empleados.
Luisa, 4-night trip

2/10 Poor

A la llegada el trato de los recepcionistas es pésimo, tanto el señor del primer turno como las señoritas del segundo y tercer turno, nadie fue amable. Luego la tv no funcionaba, pedimos atención y nos envían a un chico que nos dijo no sé y mejor se retiró de la habitación sin ayudarnos, de nada sirvió que fuera. Luego en la ducha se encharcaba el agua en la regadera, se reportó y nunca se arregló, habitación 111.
Luisa, 3-night trip

10/10 Exceptional

Gaga, 1-night trip