WARNING: DO NOT STAY AT THIS HOTEL
My family and I have vacationed on many Caribbean islands, but Zoรซtry in Curaรงao was by far our most disappointing experience. The hotel advertises itself as a beach resort with stunning ocean views, but here's the truth: the beautiful beach shown in their profile pictures is not part of the hotel. Zoรซtry does not have direct beach accessโyou have to request a golf cart to take you to a neighboring propertyโs beach. This misleading marketing alone feels like a scam.
However, what truly ruined our stay was the appallingly rude staff. From the front desk, where the employees were both dismissive and unhelpful, to many of the waiters and other staff, we encountered poor service at every turn. When we brought up the false advertising about the beach, the manager brushed it off, claiming it wasnโt their responsibility to update online platforms with accurate information.
On the plus side, the hotel itself is aesthetically beautiful, offering a private and serene atmosphere. Our room matched the photos onlineโit was clean and well-designed. Unfortunately, the property is small, with only two restaurants, which made dining options feel repetitive during our short stay.
Ultimately, the lack of hospitality and the false advertising led us to leave early. Itโs a shame, as the rude and incompetent service overshadowed everything else.
