683 Alley, Lac Long Quan Street, Phu Thuong Ward, Tay Ho District, Hanoi, 100000
What's nearby
Lotte Mall Tay Ho - 1 min walk
West Lake - 7 min walk
Ho Chi Minh Mausoleum - 7 min drive
Hoan Kiem Lake - 8 min drive
Hanoi Old Town Night Market - 8 min drive
Getting around
Noi Bai Intl. Airport (HAN) - 24 min drive
Hanoi Long Bien Station - 22 min drive
Ga Phuc Yen Station - 23 min drive
Ga Thuong Tin Station - 24 min drive
Restaurants
Highlands Coffee - 4 min walk
Cửu Ngư Lầu - 9 min walk
Sen Tây Hồ - 7 min walk
ABC Coffee Roasters - 2 min walk
The Greek Taverna - 6 min walk
About this property
L7 WEST LAKE HANOI BY LOTTE
L7 WEST LAKE HANOI BY LOTTE features a golf course and puts you within a 10-minute walk of West Lake. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or body treatments. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers love the helpful staff and nearby shopping.
Languages
English, Vietnamese
At a glance
Hotel size
264 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
This property’s pool will not be available on the first Monday of every month.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
Free secured, covered onsite self parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
2 restaurants
Bar/lounge
Poolside bar
Coffee shop
Private dining
Room service (limited hours)
Traveling with children
Playground
What to do
Shopping
Working away
Business center
4 meeting rooms
Coworking spaces
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Golf clubs on site
Facilities
Garden
Television in common areas
Fitness center
Golf course on site
An outdoor pool
Shopping mall on site
Spa services
Outdoor entertainment area
Accessibility
Elevator
Elevator door width (inches): 20
Room amenities
Be entertained
65-inch Smart TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Bathrobes and slippers
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Bathtub or shower
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Dining
Layered - Onsite restaurant.
Tim Ho Wan - This restaurant specializes in dim sum. Open daily.
Hedonist - Onsite rooftop bar. Open daily.
Lush Salon - Onsite lobby lounge. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately VND 554400 for adults and VND 277200 for children
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
L7 West Lake Hanoi
L7 West Hanoi By Lotte Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel
L7 WEST LAKE HANOI BY LOTTE Hanoi
L7 WEST LAKE HANOI BY LOTTE Hotel Hanoi
Frequently asked questions
Does L7 WEST LAKE HANOI BY LOTTE offer free cancellation for a full refund?
Yes, L7 WEST LAKE HANOI BY LOTTE does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at L7 WEST LAKE HANOI BY LOTTE?
Yes, there's an outdoor pool.
Are pets allowed at L7 WEST LAKE HANOI BY LOTTE?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at L7 WEST LAKE HANOI BY LOTTE?
Yes, there's free self parking.
What are the check-in and check-out times at L7 WEST LAKE HANOI BY LOTTE?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at L7 WEST LAKE HANOI BY LOTTE and nearby?
Tee off at the onsite golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. L7 WEST LAKE HANOI BY LOTTE also has a garden.
Are there restaurants at or near L7 WEST LAKE HANOI BY LOTTE?
Yes, there are 2 onsite restaurants, featuring dim sum.
What's the area around L7 WEST LAKE HANOI BY LOTTE like?
L7 WEST LAKE HANOI BY LOTTE is a short 7-minute walk from West Lake and 7 minutes' walk from Ho Tay Water Park.
L7 WEST LAKE HANOI BY LOTTE Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 9, 2024
Everything is perfect! Exceptional!
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 22, 2024
Meridith
Meridith, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 25, 2024
KWANGNAM
KWANGNAM, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 1, 2024
CHULWOO
CHULWOO, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 14, 2024
Verified traveler
4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 8, 2024
5days biz trip
Service excellent, room in good new condition. Great location as next to lotte mall with plenty of shopping, restaurant, supermarket and amenities.
Only issue is, room service menu should hv more choices but food quality served is good!
Verified traveler
5-night business trip
Verified Hotels.com guest review
2/10 Poor
Aug 31, 2024
Top notch location, condition and amenities.. service staff need to be better equiped and trained, they seem mostly in experienced to provide slow check in and handle questions properly.
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 13, 2024
Dang
Dang, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 17, 2024
My daughter and I stayed here for a few days and loved it! The staff was so friendly and helpful. They got us appointments to get our eyelashes done and the place was amazing. They helped me call around looking for something at pharmacies and more. The rooms are fantastic with only an area rug under the beds so no icky carpet. When our flight was cancelled and we had to stay another night they were great at accomodating a nights stay and getting us into a room early and eazily. I would highly recommend this property.
Jennifer
Jennifer, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 12, 2024
Top 5 stars hotel experience
Top 5 stars hotel
Manuel
Manuel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 8, 2024
Top 5 stars hotel
Top class hotel in all facilities
Manuel
Manuel, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jun 7, 2024
My room was room was not cleaned completely, need to ask the staffs to clean again. But overall the hotel is good and comfortable, also the breakfast is really nice. Staffs are friendly and helpful!
Pui Man Heidi
Pui Man Heidi, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
May 28, 2024
This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall.
The roof top bar and infinity pool are superb.
Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy.
The staff were extremely helpful.
We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it.
I would suggest making your own transportation arrangements, however, if you are on a budget.
john
john, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
May 24, 2024
New hotel. Next to lotte mart and airport
Yun Fang
Yun Fang, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 12, 2024
Wong
Wong, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 6, 2024
Lee
Lee, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 30, 2024
Quick trip
Had a short two day business trip and this was a great place to stay. Great local coffee shop right around the corner
Cameron
Cameron, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 25, 2024
The staff was so helpful. The concierge desk went beyond and above the call of duty. Namely Jene. The 6th floor welcome area was also very helpful with recommending places to eat or areas of shopping. The doormen were helpful with advising taxi rates and preferable taxi companies. Service will always be memorable to me
Jian Liang
Jian Liang, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 21, 2024
very nice place.
shinae
shinae, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 13, 2024
Higher end, stylish & brand new hotel
Shirley
Shirley, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 13, 2024
Steven
Steven, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 5, 2024
Liked that it was close to airport. Had a shopping mall attached so we could walk around. Our balcony door was VERY noisy with wind but they did fix the next morning!
Katie
Katie, 1-night family trip
Verified Expedia guest review
6/10 Good
Mar 22, 2024
This hotel would have been rated 5 stars but for one detail. Stayed in room 1210 which had plastic glass! So you can hear everything outside and cannot get a good sleep. You would think a hotel of this calibre would know this BEFORE renting the room to you? Sadly, money talks, customers are not important.
Sanjay
Sanjay, 6-night trip
Verified Expedia guest review
2/10 Poor
Mar 18, 2024
Staffs way of approach are not five star profession.