The staff were all helpful and lovely, especially the manager. The hotel is located right on the water, which affords nice views from the balcony (we got the superior room). Unfortunately, being on the water means that you are blasted with karaoke all night and, sometimes, during the day. Obviously, not the hotel's fault, but sleeping is a challenge. The room was big and the furniture was nice, but the mattress was only springs and the bathroom dingy.