My husband and I were looking forward to our stay to celebrate our 1 year anniversary. Unfortunately we were disappointed from the very beginning. Upon check in, we noted that the room we reserved through hotels.com was listed as a double room with king size bed, hot tub, and terrace. The room they gave us had a full size bed, no hot tub, no terrace. When we complained, they offered us little to no solution. They provided us with a voucher for $18 to a local hot springs spa which we did not even use. A voucher to their coffee shop which was closed on both days during our stay. I had to bargain for a late check out. VERY disappointing stay. I would recommend that this hotel get their act together and make sure that what they advertise on hotels.com during booking is accurately depicted so that guests are not walking in with certain expectations that will not be met.