I checked into the Omni King Edward Hotel after an exchausting flight (> 18 hours) from Sydney to Toronto. Upon arrival, I was greeted at the check-in desk by a very friendly Associate Mr. Park. I really appreciate him making the check-in process smooth and fast.
To my delight, I was upgraded to the hotel's best suite, which was very comfortable and well-appointed, providing a much-needed respite after such a long journey.
The associate also introduced me to the hotel bar and provided me with a complimentary drink coupon. I decided to dine at the bar that evening. The food was delicious and the local wine (suggested by another gentle female associate at the bar) was excellent, making for a wonderful dining experience.
The room was large, clean and elegant in keeping with the hotel's history. The toiletries and personal care items were from NEST (New York).
Overall, the exceptional service experiences, the room, and the dinner made my stay at the hotel highly memorable. I would like to express my gratitude to the entire team, especially the one at the front desk during check-in, for making my stay so enjoyable!