6/10 - 좋아요
2025년 1월 6일
Yappy Dogs, Happy Service
I normally am all-in with staying at the Royal Sonesta when in New Orleans for the holidays, given its usual top-notch service, holiday decorations, jazz club, and Desire Oyster Bar. This holiday visit started out with good service and lively chats from the ladies at check-in but turned sour on day two of my week-long stay when - after promising me in an email that I would be given a quiet room - the hotel installed someone with three non-stop yapping yapping yapping little dogs in the room directly opposite mine. I mean, nonstop, and their constant yapping set off a bigger dog down the hall to join the chorus.
My many calls to the front desk went unanswered, so I went down to complain. Thirty seconds into that complaint, the shift manager threatened to have me tossed out, and, when I leaned over the counter to get the name off his badge, he upped the ante, saying if I leaned again he said he would call the police to have me removed. Seriously. A regular guest complaining about yapping little dogs merits police action.
Happily, a followup conversation the next day with front desk manager Derek Chivers - the kind of guy with the people skills good hotel management requires - restored my faith in the Royal Sonesta, and great housekeeping - especially by the always-cheerful Nazarena - and above-and-beyond attention by Acacia in the Desire Oyster Bar pretty much left me leaving the Royal Sonesta wanting to come back. Those three individuals are super stars.
George
George 님, 7박 여행
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