Due to COVID-19, they provide housing keeping services on every four to five days only upon prior request. But the staff are friendly and helpful. You can always ask for additional towels and amenities, etc. Bed was to soft for me, and, yes, the walls are thin.
Despite all this, the location itself is fantastic. Close to Union Square and Powell Station. Great place for shopping. To top it all, cable cars are free for the month of August 2021, and the hotel is very close to the cable car starting point.