The Staff sucks, Got privilege suite and didn’t get any privileges, my butler was no where to be found. Staff are very miserable, they act like they don't want to work. If you go on excursions, BOOK AHEAD OF YOUR TRIP. Especially when you stay in Trelawny, there aren’t a lot of excursions that go out of trelawny. When you book excursions pay everything with CASH, DO NOT pay with card, because if your excursion gets canceled due to weather or not enough people booking for that transportation, they act like they don’t want to refund you right away unless you pay with cash payment only!!! Honestly don’t stay in Trelawny stay in either , OCHO RIOS, MONTEGO BAY OR NEGRIL!! Excursions are in all those places.