Rooms have no telephone, no fridge, no water, no robes, no tea and coffee making facilities and the staff have no manners. You have to book room cleaning (they did not show) and book your breakfast time. Worst of all we booked this hotel for the pool which is marketed as a key feature, but it’s only available for a hefty fee and under 16s are not allowed so we couldn’t use it with our kids. The hotel claim this is clear on Hotels dot com but it is not (or was not at the time of booking). The hotel could have offered a free meal or bottle of wine or something to try to make good the situation but they just don’t care. Avoid this hotel - there are plenty better. It’s not deserving of being a Scandic which are generally excellent.