When I arrived in Hong Kong, I had a slight cold. I stayed at this hotel for 3 days. The room was adequate, but the heating system wasn't functioning, and the room temperature was 19 degrees when I attempted to sleep on the first day. Since it was after midnight, they promptly provided me with a portable heater and moved me to a new room the next day.
In the new room, the heating worked fine, and they informed me that they had called an engineer to fix the issue. They apologized for the inconvenience of the chilly night. The staff service was perfect.