This was the first time for me to stay at a resort in China, so I didn't set my expectation too high, but the service at this hotel was quite disappointing. Here are some of the major complaints I had:
1. Right after check in, I went to room C278 (as told and written on the key envelope). But there was no room numbered 278 in tower C, and we walked into a dead end at room 276. After wandering around for 15 more minutes, we found out that the room was in the Tower D. (yes, this is a big resort, so such a mistake could be critical).
2. Our initial room had quite a nasty odor of cigarettes to a degree that I couldn't stand. I asked for a change of rooms, and the receptionist said she found a new room and that she had sent someone, so I should just wait in my room. More than 15 minutes had passed and no one arrived. I called the reception again and was asked if I had packed my stuff and were ready to move into a new room. This was unexpected since they were supposed to have sent someone 15 minutes ago. We ended up moving half an hour later. They could have communicated better to avoid the wait (especially when we were about to go out for dinner).
By the way, we had reserved a non-smoking room.
3. The next day, after door-belling a few times, we had two service staff each barge in without asking for permission. He said that he is giving out some small cookies and cakes as a Christmas gift.
(couldn't finish because of 1500 char limit)