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Universal's Cabana Bay Beach Resort

3.5 star property
Family-friendly hotel with 2 restaurants, near Universal’s Volcano Bay

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Universal's Cabana Bay Beach Resort

2 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
View from room
Point of interest
Property entrance
Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*) | In-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Gym
  • Electric vehicle charging point
    Electric vehicle charging point
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 poolside bars
  • 2 outdoor pools and 2 spa tubs
  • Lazy river
  • Early theme park entry
  • Breakfast available
  • Free theme park shuttle
  • Fitness center
  • Self parking
  • Waterslide
  • Bar/lounge
  • Room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Early theme park entry
  • Connecting/adjoining rooms available
  • Television
  • Terrace
The price is ₩254,406
₩286,207 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite - Exterior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Standard Room (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*) | In-room safe, blackout drapes, iron/ironing board

Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 72 sq m
  • Park view
  • Sleeps 8
  • 1 Queen Bed and 2 Twin Beds

View all photos for Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Volcano Bay View Standard Room (Includes Early Park Admission*)

View from room

Volcano Bay View Standard Room (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite - Interior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Standard Room (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hearing Accessible Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Standard Room (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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The price is ₩174,289
₩196,074 total
includes taxes & fees
Dec 2 - Dec 3
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About the neighborhood

Map
6550 Adventure Way, Orlando, FL, 32819

What's nearby

  • Universal Orlando Resort - 5 min walk - 0.5 km
  • Universal’s Volcano Bay - 7 min walk - 0.6 km
  • Universal CityWalk - 13 min walk - 1.1 km
  • Universal’s Islands of Adventure - 13 min walk - 1.1 km
  • Universal Studios Florida - 3 min drive - 2.2 km

Getting around

  • Orlando Intl. Airport (MCO) - 21 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 34 min drive
  • Orlando Sanford Intl. Airport (SFB) - 39 min drive
  • Orlando Station - 11 min drive
  • Winter Park Station - 21 min drive
  • Kissimmee Station - 22 min drive
  • Free theme park shuttle

Restaurants

  • ‪Jurassic Park - ‬3 min drive
  • ‪Toon Lagoon - ‬19 min walk
  • ‪The Toothsome Chocolate Emporium And Savory Feast Kitchen - ‬17 min walk
  • ‪Bayliner Diner - ‬3 min walk
  • ‪Confisco Grille & Backwater Bar - ‬15 min walk

About this property

Universal's Cabana Bay Beach Resort

Universal's Cabana Bay Beach Resort offers a great location, putting you within just a 10-minute walk of Universal Orlando Resort and Universal’s Volcano Bay. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at Bayliner Diner, one of 2 restaurants, which serves American cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 poolside bars, a lazy river, and a bar/lounge. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 2200 rooms

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: anytime
  • Express check-out available
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Valid theme park admission and Universal Orlando hotel validation required. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (opening 2025). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (USD 23 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Offsite

  • Free theme park shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Waterslide
  • Lazy river
  • Bowling alley
  • Free theme park shuttle
  • Early theme park entry
  • Children's menu

What to do

  • Bowling alley
  • Shopping
  • Golfing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Heated pool
  • Arcade/game room
  • Lazy river
  • 2 spa tubs
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Closed captioned TV
  • Visual fire alarm

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bayliner Diner - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Galaxy Bowl Restaurant - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Atomic Tonic - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Swizzle Lounge - Onsite bar. Open daily.
Hideaway Bar and Grille - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 5 to 25 for adults, and USD 5 to 20 for children

Parking

  • Covered self parking costs USD 23 per night with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cabana Bay Beach Resort
Cabana Bay Resort
Cabana Beach Bay
Cabana Resort
Universal's Cabana Bay
Universal's Cabana Bay Beach
Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort Hotel
Universal's Cabana Bay Beach Resort Hotel Orlando
Universal's Cabana Bay Beach Resort Orlando
Universal's Cabana Bay Beach Orlando

Frequently asked questions

Does Universal's Cabana Bay Beach Resort offer free cancellation for a full refund?
Yes, Universal's Cabana Bay Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Universal's Cabana Bay Beach Resort?
Yes, there are 2 outdoor pools.
Are pets allowed at Universal's Cabana Bay Beach Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Universal's Cabana Bay Beach Resort?
Yes. Self parking costs USD 23 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Universal's Cabana Bay Beach Resort?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Universal's Cabana Bay Beach Resort and nearby?
Onsite recreation at Universal's Cabana Bay Beach Resort includes bowling. Enjoy a relaxing soak in one of the 2 spa tubs and an invigorating swim in one of the 2 outdoor swimming pools. Universal's Cabana Bay Beach Resort also has 2 poolside bars and a fitness center, as well as an arcade and a picnic area.
Are there restaurants at or near Universal's Cabana Bay Beach Resort?
Yes, there are 2 onsite restaurants, featuring alfresco dining and American cuisine.
What's the area around Universal's Cabana Bay Beach Resort like?
Universal's Cabana Bay Beach Resort is a short 5-minute walk from Universal Orlando Resort and 13 minutes' walk from Universal CityWalk. Travelers say that the hotel is in a great location.

Universal's Cabana Bay Beach Resort Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Quinn, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Room was so dusty it made my entire family sick, we notified the management and all they did was refund us some pizza we had room serviced. We also had to switch rooms the 2nd day because the shower barely worked. We definitely would not be returning.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

James, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family fun at Cabana Bay!
Always a fun, nostalgic family vibe at Cabana Bay!! We love the conveniences like the free shuttle to the parks with early admission, the grab-n-go food and Starbucks on site. Great for kids with its bonfires for s'mores, arcade, bowling alley etc. I love the tvs playing vintage commercials. Rooms are clean, comfy no frills.
TALIA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Saul G, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Missing something
There are no safety rails on the bathroom. The buildings are not clearly marked. They did not provide washcloths.
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

jonathan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

bryan, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

OKay
They only clean room every other day. They should let us know when we checked in. They also should check all fireplace daily before dark. We had to call for service to have them fixed but took too long. We ended up finding one working to cook mushmallow for the kids.
jessica, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I’ve stayed here several times and have every reason to stay again in the future.
Christian, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

M, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rolando, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacquelyn, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Plenty to do and a great base.
We love Cabana Bay. This is our fourth stay, to access the parks. All the staff were very friendly and super helpful in all departments. We had a particularly good experience with all the people in the Universal shop (Dwayne, Dharma and everyone else) as we shipped some things that we bought, back home to Australia. We had a lot of questions and they were all very patient and superhelpful over a few days. It all happened very smoothly and the duty managers were exceptional as were the staff. My only issue would be the amount of processed food available, which made it hard for meals as I’m allergic to a preservative that was in most foods. There wasn’t much access to freshly cooked meals. Apart from that it is fantastic and great value for money. Another thing that works well as the bus to the park. The drivers were all terrific and waited if you were running along at the back, wondering if the bus was going to go or not. They always waited. Buses were very frequent. Highly recommend giving it a try.
Maree, 9-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great Hotel
Great hotel in a great area. Only drawback is that they only clean rooms every other day. So if you are there for two nights they will not clean or change towels. You must call down and ask for fresh towels. I would still recommend this hotel.
John, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Disappointing stay and a not inexpensive resort!
I accept that the hotel has an "every other day" policy related to housekeeping for guest rooms. Our room was missed or skipped on our assigned day, so I called the desk well before they were done for the day. I was told my room would be put in the queue for cleaning. When I returned to my room later in the evening, it had still not been touched. I called again the very next morning and was again told we'd be attended too, even though it wasn't our day! Seriously - you see I called previously! Later in the day I returned to find a bag of towels and other items dropped on the floor - bed still unmade, trash overflowing, etc. Completely disappointed! At that point, I needed to get ready for dinner and didn't want to be disturbed!
Stephen, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great Stay
Alma, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay!
Hotel room, lobby, pool area, and eating areas were very clean (only 3 days after Hurricane Milton!). The front desk staff were very helpful and nice. We requested a few things via text and they were delivered immediately. The Bayliner food was very good and very reasonable for the quality and amount. They also had grab and go things available. Kids loved the pool area with a slide, lazy river, and 2 pools. Parents loved the 2 hot tubs! Wonderful stay! I highly recommend it!
Anna, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I really enjoy this place specially because it’s close to the theme parks and CityWalk but what I don’t like about it is how you have to use your room key to get into the pool area when your hands are full wish they could figure out a better system for that
Michelle, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Trinity, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Casey, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tokuya, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Place - Waiting on Downgrade Refund
The stay was great and I downgraded to get a volcano view standard room. They said that they would have to work with Hotels.com to refund me and I have yet to hear from Hotels.com regarding my refund, so that is a little concerning.
Cyril Kevin, 2-night trip
Verified Hotels.com guest review