6/10 - 좋아요
2025년 2월 2일
No towels or hot water
The hotel is in a really nice area downtown It was a decent size for a family of 5.
The first night we arrived found that hotel only had 2 towels for a family of 5 obviously that is not enough I clearly booked the room for 5 and was charged extra When I called for extra Lowell was told it would be a half hour before they bring more It was almost a hour before I finally had to go down and get them The morning I was to check out there was no hot water I went front desk to find out why no hot water they didn’t have a explanation As I was going back to my room on 10th floor a lady up the hall from me asked if I had hot water and I told her no So it’s apparent the hot water was completely out on that floor at the very least. The hotel clearly needs to work on there customer satisfaction with the basic necessities
Eddie
Eddie 님, 2박 가족 여행
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