I have reserved the room for my parents traveling through the moab, and they have paid the deposit in cash $50. They forgot to retrieve their deposit when they were checking out. We tried to reach back the hotel by calling the phone number on the website, but they didn't receive it. About this, is there a way for us to get back the deposit? For your information, my parents stayed there from June 13th - 14th, and the reservation is under the name of "Cho Youngsang", and the room number was 203.