333 Universal Hollywood Drive, Universal City, CA, 91608
What's nearby
Universal Studios Hollywood - 8 min walk - 0.7 km
Universal CityWalk - 12 min walk - 1.0 km
Warner Brothers Studio - 6 min drive - 4.4 km
Hollywood Bowl - 6 min drive - 4.4 km
Hollywood Walk of Fame - 7 min drive - 5.8 km
Getting around
Hollywood Burbank Airport (BUR) - 18 min drive
Van Nuys, CA (VNY) - 22 min drive
Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive
Los Angeles Intl. (LAX) - 51 min drive
Downtown Burbank Station - 10 min drive
Sun Valley Station - 12 min drive
Glendale Transportation Center - 12 min drive
Universal City Station - 8 min walk
Restaurants
The Wizarding World of Harry Potter - 18 min walk
In-N-Out Burger - 15 min walk
Starbucks - 9 min walk
Krusty Burger - 7 min walk
Antojitos Authentic Mexican Grill - 9 min walk
About this property
Sheraton Universal Hotel
When you stay at Sheraton Universal Hotel, you'll be within a 15-minute walk of Universal Studios Hollywood and Universal CityWalk. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The California's, which serves American cuisine and is open for breakfast and lunch. Other highlights include a poolside bar, a fitness center, and a spa tub. Fellow travelers love the pool and comfortable beds. The property is just a short walk to public transportation: Universal City Station is 8 minutes away.
Languages
Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish
At a glance
Hotel size
461 rooms
Arranged over 20 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (1 total, up to 40 lbs per pet)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured covered onsite self parking (USD 39.60 per night; includes in/out privileges)
Secured onsite valet parking (USD 55 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Children's menu
What to do
Golfing nearby
Working away
Business center
17 meeting rooms
Conference space (32774 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Television in common areas
Fitness center
An outdoor pool
Spa tub
Vegan dining options
Vegetarian dining options
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed captioned TV
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Lever door handles
Thin carpet in room
Tile flooring in room
Room amenities
Be entertained
43-inch LCD TV
Premium cable channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down comforter
Premium bedding
Free crib/infant bed
Freshen up
Private bathroom
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Mini-fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately USD 21 to 34 per person
Renovations and closures
The property will be renovating from November 8 2024 to November 20 2024 (completion date subject to change). The following areas are affected:
One of the dining venues
During renovations, the hotel will make every effort to minimize noise and disturbance.
Children & extra beds
Rollaway beds are available for USD 30.0 per stay
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 125 per accommodation, per stay
Parking
Covered self parking costs USD 39.60 per night with in/out privileges
Secured valet parking costs USD 55 per night with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City
Frequently asked questions
Does Sheraton Universal Hotel offer free cancellation for a full refund?
Yes, Sheraton Universal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Universal Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Sheraton Universal Hotel?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 125 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton Universal Hotel?
Yes. Self parking costs USD 39.60 per night. Valet parking costs USD 55 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Sheraton Universal Hotel?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Sheraton Universal Hotel and nearby?
Sheraton Universal Hotel has an outdoor pool and a spa tub, as well as a fitness center and a garden.
Are there restaurants at or near Sheraton Universal Hotel?
Yes, The California's offers American cuisine and poolside dining.
What's the area around Sheraton Universal Hotel like?
Sheraton Universal Hotel is a short 8-minute walk from Universal City Station and 8 minutes' walk from Universal Studios Hollywood. Travelers say the area is walkable and good for families.
Sheraton Universal Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 25, 2024
Fred
Fred, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 25, 2024
Comfy beds
The beds were so comfortable! And it was super close to Universal Studios!
Allison
Allison, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 24, 2024
All was good except for dinning breakfast buffet was lacking to say the least would have loved a place to get breakfast if there was one . They did a poor job of letting anybody know
Fred
Fred, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Nov 24, 2024
Christopher
Christopher, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 23, 2024
Christine
Christine, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 23, 2024
Ok nothing to write home about.
It is a little dated and the rooms are small. The breakfast was in a banquet room so overall not my favorite but it was ok and convenient to universal
wendy
wendy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 23, 2024
Robert
Robert, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
Nov 23, 2024
Noor
Noor, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 22, 2024
Boyao
Boyao, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 21, 2024
Joseph
Joseph, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 20, 2024
RICARDO
RICARDO, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 19, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
4/10 Fair
Nov 18, 2024
More care needed
We had issues with our room toilet issues which required us moving rooms also my son broke out in red bumps on the right side of his face from that room which are still present while they did remove parking and give us club access I don’t feel the situation with my sons face was taken seriously just passed over
Jonathan
Jonathan, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 17, 2024
Veronica
Veronica, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 14, 2024
joe
joe, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 12, 2024
Irma
Irma, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Great hotel
The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.
MaryJoy
MaryJoy, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
Nov 10, 2024
WORST HOTEL FRONT DESK MANAGER EVER
We arrived after driving 6 hours from Phoenix to Los Angeles.
The front desk manager checked us in and we went to our room.
Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work.
It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY.
The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!
Thomas
Thomas, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 6, 2024
Angela
Angela, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 6, 2024
It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride.
The staff were lovely and very helpful.
alannah
alannah, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 5, 2024
Excellent
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 5, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
6/10 Good
Nov 4, 2024
Everything was good except we couldn’t get the shower head to work. Room 1916