에머랄드 비치 호텔

The showers do not drain

Andrew, 1박 가족 여행, 2021년 5월 6일

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Look elsewhere, hotel needs an overhaul

Arrived and hotel had no power, we were forced to find alternative location. Checked in following day at 11am and they wanted to charge us a $60 early arrival fee which we refused because of the inconvenience. Beach bar was closed, as was restaurant, jacuzzi, gym and game area with no warning. Hotel is in serious disrepair and badly needs updating (which doesn’t seem to be happening). We won’t stay here again. It has seriously gone downhill since our last visit.

Philippe, 4박 가족 여행, 2021년 5월 1일

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Room was good but hallways and common areas have been poorly renovated. The paint is thick from years of painting over each layer. The pool area is uninviting. The exercise room is still closed when we’re being charged for amenities. There’s no reason to not have exercise facility open. People can clean off equipment before and after use. If they don’t clean it off before use then that’s their own decision.

2박 출장, 2021년 4월 28일

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The room was clean. The housekeeping staff was helpful when I asked for the iron to be exchanged for one that had a clean surface. When I was downstairs trying to find someone to get a tea bag, another housekeeping staff person got me a tea bag and hot water. Very helpful. The TV did not work. Maintenance staff came up and was able to get one channel to work. On more than one occasion when we called the front desk, the phone was not answered. We had to go down to the desk to report concerns. I understand that there was some construction going on however, I felt very unsafe going down and up the steps to the beach. There was no railing on steep steps.

1박 가족 여행, 2021년 4월 25일

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Needs TLC or price to be true to what you get

for an average of $200/night- price was NOT worth it. While the locations was ideal, ON the beach, amenities did not reflect price. I tried to check in early at 1:30, was told to come back after 4. When I arrived at 4:30 for check in, line was wrapped around lobby with no social distancing. It took over an hour to check in. when we went to room, AC worked GREAT. room has numerous wood rot through out room. Room needed other TLC like paint and tiles in restroom. There was a mini fridge and microwave, which was helpful. There was no ice machine on our floor. Was told that we would not be getting any room service for a three day stay. We tried the indoor pool. There was no attendant, no towels at the towel stand, and ventalation above pool had noticiable black mold and there were even missing tiles. Overall, it was not a bad experience. It was however NOWHERE near the price we paid. We should have stayed at a major chain place down the road and saved money instead.

Vanessa, 친구와 3박 여행, 2021년 4월 25일

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Clean your hotel room floors (fully)..

Your hotel rooms was sooooo dirty , nasty.. that floor haven’t been mopped for about 2 years seems like .. and the front desk kept hanging up the phone in our face before we got there ,, but they was really nice when we arrived in person.. and the rest of my parties in different rooms said the same

Monique, 친구와 1박 여행, 2021년 4월 24일

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Need to check room to ensure all appliances work. Pictures on hotels.com did not match to what we saw.

Rita, 2박 가족 여행, 2021년 4월 24일

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Don't waste your money.

This was a terrible experience. There was a convention of car/motorcycle hybrids that came and went all hours of the day and blasted us with rap music. Most of the parking was roped off for the convention. We had no remote for the television. Our toilet paper holders had no spindles. There was no place to sit down in the lobby. And the head came off the shower. The price was ridiculous. We will not be back.

John, 2박 여행, 2021년 4월 23일

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Very nice hotel on the beach.

Only complaint was that we didn’t get our king size bed even though that’s what our reservation was for, we had to settle for 2 full size beds. But it was in a nice cabana room with a great view and access to the beach. Loved our stay! Hopefully we can get a king sized bed next time.

April, 2박 여행, 2021년 4월 22일

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Disappointed

The pictures showed chairs on the beach, a children's play area, and hot tub. None of these were accurate. This building is outdated and nothing fancy.

Leslie, 2박 가족 여행, 2021년 4월 22일

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