This is our 4th time staying in this hotel, we love the area & how close it is to restaurants, shops, activities & the I Trolley stop is right out outside hotel. We like to be over looking the pool but we weren't when we booked in. We asked if we could be moved & there was no issue moving us the day after we arrived, staff are always helpful & friendly, hotel is spotless,They have a universal Rep onsite & they will help with with any kind of queries even Non universal. The only issue we had was we couldn't have a late check out this time due to a lot of people checking out. It was disappointing as we'd a late night flight home. We will definitely be back staying at this hotel 😊