2/10 - 별로예요
2024년 11월 8일
Absolutely AVOID this
The check in time was a window of 2 hours! From 5 pm - 7 pm. The network in Iceland is very patchy yet we found a way to call them because we were running late. They did not receive the call. We called hotels.com and informed them of the situation but they couldn't reach them around 8 pm either. We decided not to make the 1 hour detour to go to a hotel that probably isn't even open. We disputed the transaction but our credit card company couldn't do anything since this was a non-refundable booking. Their INFLEXIBLE check in time and terrible customer service makes this the worst place I have ever booked.
Sireesha
Sireesha 님, 1박 여행
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