Friendly receptionist, advised room was on the ground floor. Wandered around the ground floor, couldn't see any directions to bedrooms, asked a member of staff, who advised it was lower ground floor, down two sets of stairs. Arrived at room, neither key would open the door. Back to reception who re-activated cards. Back to room, only to discover this was not the room I booked. Back to reception who tried to convince I had booked a standard room. Getting no where fast, back to the room, unpack laptop and log on to confirm the room booked. Back to reception, showed them the booking. Receptionist called duty Manager. Progress at last, finally accepted they had not given me the room I had booked. Moved to new room. Stay was okay, the corridor fire door outside our room was noisy from 6am, the TV remote had two buttons that didn't work and the bathroom extractor fan didn't work. Two halves of lager at over £9 seemed excessive. Other than that, everything was fine.