The staffs at front desk were really terrible. It does not look like that they don't work willingfully for helping customers at all. Especially when i wanted to ask sth or ask for over the phone with the employees at front desk she just hung up, even telling me to wait. It was so disappointing and unacceptable attitude. And when i made a phone call again after she hung up on me out of sudden , she just made an excuses like she is the only one who works now there, so too "busy" 2 years ago 3 years ago i definitely had such a good memory here about breakfast , such a friendly and courteous attitude for customers , which made that hotel look way better 3.5 stars hotel. BUT NOW? It changed A LOT. I AM NOT GONNA USE THIS HOTEL NEXT TIME. BESIDES THERE ARE NOT EVEN WATER BOTTLE AT ALL !!!!! SO TERRIBLE SERVICE and not even water included. I am not talking about welcome wine or welcome fruit whatsoever, but talking about JUST BOTTLE OF WATER at room. Such an awful experiecne at hotel that i used to like before. Regret to have booked here