I stayed at YOTELAIR Changi Airport with my two kids and partner and, unfortunately, the experience was quite underwhelming, especially considering the $346 SGD per night price tag. Our first room had multiple issues: the air conditioning didn’t work, the coffee machine was faulty, the TV was non-functional, and there was a loud humidifier running constantly. Despite several conversations with the receptionist—who was kind but ultimately ineffective—it took over three hours for us to be moved to another room. By which time, I had no energy left however the 2nd room was better. Not sure why there were these many issues and we were offered it in the 1st place. For a hotel positioned as a convenient and comfortable stopover, this level of service and maintenance was disappointing. I expected much better value for the amount paid. The concept of a compact airport hotel is appealing, but when basic amenities fail and resolution takes hours, it defeats the purpose of a quick, stress-free stay. I wouldn’t choose to stay here again, especially when traveling with children.
