My family and I chose this hotel based on it's ratings. We are dumbfounded as to how it was ever rated highly. The overall property and rooms are in dire need of maintenance. To name a few, the phone did not work, lightbulbs were out, carpet was filthy, and the ac was extremely loud and never shut off. There was 0 customer service. The first evening I went to the desk to request a blanket. I was advised housekeeping had left but that they would send one up. After 1/2 hr and no blanket, I followed up. I was advised again that they would send one up. Again, no blanket. At this point, I gave up. Not once were we ever greeted. When we would go to the desk, the reps would just stare at you until you started talking. The first evening when we returned to our rooms we discovered they had not been serviced. When we went to the desk we were advised they only service the rooms if requested. Would have been great to know that or at least have it posted somewhere. I would NEVER recommend this property.