The pre-arrival online check-in was seamless, and the room felt more like a comfortable, well-kept apartment than a typical hotel space. Big shoutout to the front desk staff (Sage!) — warm, welcoming, and truly above-and-beyond your typical front desk experience. A few areas could use attention: room temperature was a bit tricky to regulate, and the shower was quite small. Most notably, the gym was disappointing given the hotel's business-focused clientele — only a few machines (some out of order), limited space, poor ventilation, and didn't feel like cleaning crew paid much attention here. I’d stay here again, but I hope Hyatt takes note. With just a few upgrades, this could go from good to outstanding.