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The hotel I booked is not the room I received. The staff showed absolutely no interest in my concern. I payed extra for a jacuzzi room, after working 75hrs this week as an essential employee for the government. I just had a room with a bath tub. She said “Sorry, the jetted tub is more and they’re all sold out for the night” and hung up. The description of the room on Hotels.com is exactly the same as the room with the jetted tub, it even includes a picture of the jetted tub. I was EXTREMELY disappointed, I have a bath tub at home.

The privacy of my stay was violated while I stayed at this hotel. The staff were very unfriendly and

my hot tube jets wasnt even working even after i upgraded the room to get a better tube i would only give the hotel a 2 star rating

My stay was great staff excellent Sabrina's guest services wonderful no noise beds great had jacuzzi room and yes IT WAS CLEAN

New facility and the staff is phenomenal. I would recommend!

Coming home from college during coronavirus chaos, I missed my flight. The Comfort Inn staff were very helpful and kind. Got a shuttle to pick me up & worked with my mom to pay for the room.

Great location to the airport. Overall experience was good. Clean rooms, nice selection for breakfast, good value for your money. The customer service was not great. That seems the norm these days.

Hotel was quite with prompt shuttle service to the airport. Grill in hotel had a good burger. Breakfast had a good selection.

I thought the stay was ok. I thought some of the staff were unpleasant. One of the staff named Leena, refused to even greet me after I greeted her with a hello. Guess she was tired after working a night shift, but still don't think she should have taken it out on a customer. I was there for 5 nights and the washing/drying machine was out of order the entire time. I literally had to drive about 30min away each day to wash my clothes. When I asked, they said they were awaiting a part. There was confusion, in that, one desk attendant said they had an arrangement with Boutique Hotel and the next attendant said she did not know anything about that. It resulted in valuable time wasted by me waiting to only be told I have to find out how to get it done myself. For the first 2 nights of my stay, my key card, somehow was deactivated twice. I'm not sure how this happened, as I did not have it near my phone. But, this also resulted in time wasted waiting for a receptionist to help me. I have been staying at this hotel for the last 3 years when visiting Detroit. Overall, I have been very pleased with it and it's staff; But this last time was different, some of the staff did not seem friendly or as knowledgeable as I recall in the past. Respectfully,

Great