I stayed with my family at the Conrad Punta de Mita from July 21 to 27. I upgraded my room to a beachfront suite. There were large crabs in my room daily, crawling up curtains and hiding in clothes. There were old ketchup bottles and french fries behind the pillows on the couch and sitting area. There were dead rotting crabs in the walkways with flies and terrible odors.
My core complaint is a serious safety issue. I’ve attempted to obtain the hotel managers email to make this complaint directly, but the concierge doesn’t respond.
There was an abundance of iguana poop in the kid’s pool near the waterslide. I asked the staff if it was safe for my 10-year-old daughter to swim and was assured that it was safe. Iguanas were swimming and pooping in the pool daily. Guests, including me, were removing the feces with cups. On the third day of our trip my daughter developed a stomachache and diarrhea, which is rare for her. She was sick for the remainder of our trip.
We visited her pediatrician upon returning home. After a battery of tests, she was diagnosed with Escherichia coli (E. coli). She was treated but after two weeks her symptoms persisted. She's been on rounds of antibiotics. The Ventura County CA health department investigated as part of their E. coli standard protocol. After tracing the dates and activities we've isolated the bacteria to being contracted at the Conrad, and the E. coli strain is due to animal feces exposure.