Dirty. Someone peed in the elevator and the front desk wouldnt clean it up. We used the stairs all night. AC in the firat room didnt work so they moved us but the keys wouldnt work for second room. Finally got us in a 3rd room
James
1๋ฐ ์ฌํ
6/10
Hotel under remodel. Pictures on Hotels.com did not match the room. Donโt be fooled by the big bathtub picture. Iโve stayed in worse, but I felt misled by the Hotels.com presentation.
David
2๋ฐ ์ฌํ
2/10
Their computer system was down, so they put me in a room without any record of me being checked in to that room. When I returned to the room the next day my clothes and personal belongings had been thrown away and the room was being reset by housekeeping for another guest. I took my belongings out of the trash and left.
The hotel is still arguing about issuing a refund. Additionally, the room i was given isnโt the room I booked. Completely different from the photos, and also was quite dirty. Compare this photo with the listing photo.
I would have left at check in if it wasnโt always the middle of the night. The woman working had to grab multiple key cards to find a room for me that was empty since their system wasnโt working and she couldnโt confirm via the computer whether a room was available. She walked to the floor with me to check which room I could stay in. I was so afraid someone would enter my room during the night because they didnโt have a way to formally check me into the room I was staying in. My experience the next day confirmed this was possible. As a woman traveling alone this is a huge safety issue.
Tiffany
2๋ฐ ์ถ์ฅ
2/10
Abdullah
1๋ฐ ์ฌํ
10/10
Elaine
1๋ฐ ์ฌํ
4/10
Jennifer
1๋ฐ ์ฌํ
4/10
Check-in took forever. New girl who started was nice but very frazzled. Hotel management did not keep copying paper stocked so she couldn't do her job sufficiently (not her fault). Heard someone say something about the water. A few hours later there was no hot water for a shower. Front desk said it was the cities fault. I inquired why we weren't informed there was a problem when we arrived. They said sorry but it wasn't their fault. I asked if they would be compensating us or reimbursing us for the inconvenience and currently no response to that question. I will be contacting corporate myself. As far as I know the city may provide the water but the hotel should have the adequate systems in place to heat the water. Out of the 3 or 4 other times we've stayed here this stay was not acceptable under any standards of hospitality.
Amy
1๋ฐ ์ฌํ
4/10
Computer system old - couldnโt print receipt. Room reserved not available - under construction and got room that was only available. Light in room nonfunctional, toilet seat loose. Wasnโt able to get a printout receipt because they had no paper. Couldnโt find copy license I gave the day before.
Luisa
2๋ฐ ์ถ์ฅ
8/10
Buffy
์น๊ตฌ์ 1๋ฐ ์ฌํ
10/10
Canyon
1๋ฐ ์ถ์ฅ
8/10
Alex
์น๊ตฌ์ 1๋ฐ ์ฌํ
2/10
Julie
์น๊ตฌ์ 1๋ฐ ์ฌํ
6/10
The hotel needs a little TLC! Breakfast in the morning was horrible!
Melissa
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
James
1๋ฐ ์ฌํ
2/10
Amanda
1๋ฐ ์ฌํ
2/10
I donโt understand how such a large building can have such thin walls and floors. Spend the extra $10 and stay somewhere else!!!!!!!
Madison
1๋ฐ ๋ก๋งจํฑ ์ฌํ
8/10
We asked for a blanket but they didnโt have any.
Lori
1๋ฐ ์ถ์ฅ
4/10
No shower head. Water came out everywhere. Water was brown and never cleared. Profanity written on headboard in permanent marker. Had not even been tried to clean off
Elaine
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Good staff
Dawn
1๋ฐ ์ฌํ
10/10
Douglas
1๋ฐ ์ฌํ
4/10
The hotel was dirty, smelly, not very kind front desk attendants.
Amanda
1๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
Corey
1๋ฐ ์ฌํ
2/10
Property is old and run down. Room painting and caulking cracked; bathroom had 1/2 of towel rod hanger bracket, but no rod; caulking on floors very dirty, visible dirt on floors, pubic hair on toilet. In room heater had visible sticky stains. While checking bed for signs of bed bugs (too tired to move the first night but moved to another hotel after the first night) I found what appears to be a make shift crack pipe between the mattress and box springs. There were no hangars in the closet, but front desk staff provided me with three to use. One outlet didn't work. Phone on desk with no ring tone. Breakfast sparse but adequate and they did have a waffle maker. Had clean sheets and towels. A jarrring experience. I would not recommend.