We decided to stop into Flagstaff as our daughter will be attending NAU in the fall. We wanted to check out the location and chose to stay overnight at this hotel. We were very impressed.
The parking was great. The location was nice. The hotel and the room were all very clean! The room was very nice and quiet! We also had a great view of the mountains from our room window. The breakfast was great and the price was definitely within our budget. We will most definitely be back!! Thank you so much!
Jill
Jill ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 16์ผ
Customer service friendly.
Margarita
Margarita ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 13์ผ
Worst customer service
Horrible experience. Customer service was awful. Our room was dirty and took pictures to show manager. The only person that was helpful during our stay was Serenity.
reyna
reyna ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 10์ผ
Shower was strange. Bed a bit to soft. Curtain hard ti open
Ann
Ann ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
Joel
Joel ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 6์ผ
Marisa
Marisa ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 26์ผ
Ryan
Ryan ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 24์ผ
Tracy
Tracy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 20์ผ
Jessica
Jessica ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 20์ผ
Carpets in room were dirty. Shower did not drain. Housekeeping did a poor cleaning job
Richard
Richard ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 19์ผ
Beware your door could be left open from housekeep
My stay was not so good. After I came back to my room at 3 pm my door was ajar. The dead bolt was moved over so the door would not close. I understand this is how housekeeping works but how long had the door been left open? Anyone could have came in and stolen my valuables. I did call the front desk and explained what happened. I was put on hold so he could do a report. I eventually had to hang up because I had a meeting to attend. I waited 8 minutes before I hung up.
jean
jean ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 15์ผ
Corry
Corry ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
Great value, very clean
Mark R
Mark R ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 29์ผ
Property was clean, revamped lobby, older rooms but maintained. We had an issue at check in since it was an Expedia purchase. The manager rectified it in the morning and made it good. It was a late arrival and night person did not have 2 beds in one room. Initially, she suggested our son could sleep on the floor. My wife said no, so she put us in 2 separate rooms. We talked to the manager in the morning and she apologized and put us back together in one room with 2 beds for the 2nd night as well as gave my wife points on her IHG account for the inconvenience. Used Expedia many times throughout the years, heard of this happening, first time happened to me. Really, the local hotel fixed the initial issue so kudos to them for treating us right.
RAUL
RAUL ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 29์ผ
Room was very clean. Soft, comfy bed. Plenty of parking. We were pulling a trailer and there are many places to park extra long vehicles/trailers. Parking does cost $7.50, but it is per vehicle, so it did not cost more for taking up multiple spaces. Breakfast options were excellent and food was good.
Sheri
Sheri ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Natalie
Natalie ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 25์ผ
Easy hotel to get to from the freeway
Jeff
Jeff ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 24์ผ
Unremarkable. Breakfast was meh. I travel a lot and stay at Holiday Inn Express for the breakfast and coffee. This location however did not deliver. The room was clean. Everything else was as expected.
Angela
Angela ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 23์ผ
Gary
Gary ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 21์ผ
Unexpected and unnecessary parking fee. This location is clearly not in need of any additional parking charges and I recommend avoiding this hotel.
Additional deposit fee beyond what was already placed to reserve the room, which being mediocre at best makes this unacceptable. I recommend finding another hotel with less hidden fees.