When we first arrived at the hotel, check-in was easy—we were able to drop off our suitcases since we arrived at 11 a.m. and check-in wasn’t until 3 p.m. That part went smoothly. However, I really needed to use the toilet downstairs and was told I couldn’t because it was under construction.
There was absolutely no mention on the website that the hotel would be undergoing renovations. The entire front of the building was covered in scaffolding, blocking all balconies. We couldn’t see anything outside, and when we got to our room later that day, we found dirty socks left on the balcony. The area was dusty and completely unusable due to the construction.
To add to the disappointment, the bar and bar area were also under construction, so we couldn’t use or enjoy any of those facilities either. Again, none of this was communicated beforehand—no warning on the website, no email, nothing.
On top of everything, the room itself was incredibly small—like, very, very small. It felt cramped and uncomfortable, especially considering we expected a relaxing stay. Had we known about the construction and the tiny room, we would have definitely chosen a different hotel. The lack of transparency really ruined the experience.
